Other Information

Access to Medical Records

In accordance with the Data Protection Act 1998 and GDPR 2018 patients may request to see all or part of their medical records. Requests can be made in writing, or verbally to the practice. There is no charge for this unless requests are excessive.

Through the online services, you can now view your summary care record or access your detailed coded medical record. To access this facility you will need to complete an application form and provide photo identification (Passport or Driving Licence) and proof of residency (utility bill or bank statement). Your GP will review your record and has the right to redact information relating to 3rd parties or sensitive information which may cause harm.

In accordance with Access to Healthcare Records Act 1990 the practice will provide copies of your medical record to 3rd parties for purposes such as setting up insurance, police reports, and solicitors reports. No information will be released without the patients consent unless we are legally obliged to do so. There is an administration fee for these requests.

Disabled Access

The surgery has reserved car parking spaces for disabled patients, all located at the front of the building. We have suitable access to the surgery, our consulting rooms, treatment areas and toilet facilities. A lift is available to access our upstairs consulting rooms.

Access to Helperby Surgery

Please be aware the pathway outside Helperby surgery is cobbled. There is disabled access up to the surgery.  There is a consulting room upstairs at the surgery.  Please bear this in mind when booking appointments at Helperby as there are no lift facilities.

Dispensing

The practice is a dispensing practice. Patients who live outside Boroughbridge and its immediate area are entitled to have their prescriptions dispensed from us at the surgery. Those who live within the immediate area of the practice and within a mile of the nearest chemist must use the local pharmacy.

Chaperone Policy

Church Lane Surgery is committed to providing a safe environment where patients and staff can be confident that best practice is being followed at all times. 

The practice has a Chaperone policy in place and a copy is available on request from the Practice Manager.

Consent/Application Forms for Online Services

The practice will accept applications from patients, or proxy’s for online services. The application form can be obtained from the surgery when the patient initially registers with the practice or at any time while they are registered with the practice or downloaded from our website - please click on the relevant link below: 

Consent form for Standard Online Access: 16 + years (PDF, 217KB)

Consent form for Enhanced Online Access: Detailed Coded Record- 16 + years (PDF, 221KB)

Consent form for Enhanced Online Access: Full Clinical Record- 16 + years (PDF, 222KB)

Consent form for Parental/Guardian Proxy Access: Children under 11 years (PDF, 301KB)

Consent form for Adult Proxy Access: 16 + years (PDF, 280KB)

Identity verification is required before online service applications can be processed. The verification checks are used to establish that the identity of applicant for online services matches that of the individual registering with or registered at the practice and recorded on the GP system.

At the point of application the practice will verify identity using one of the methods detailed below:

Documentation: – One form of photo ID and one proof of address, which will be photocopied:

  • Either of the following: Passport or Photo Driving Licence

AND

  • one official letter bearing your name and address dated within the last three months from any of the following: your bank, building society, local council, utility company or landline telephone provider

(Note: a photographic driving licence will suffice for both photo ID AND proof of address)  

The practice requires 20 working days to process enhanced access (access to detailed coded medical records) to allow for the GP data checks to be completed.

Note: The practice requires that the patient / proxy provide proof of identity on collection of user credentials. User credentials will not be released without this.

Complaints

If you have a complaint about the service you have received from the doctors or any of the staff working in this practice, please let us know.  We operate a practice complaints procedure as part of the NHS system for dealing with complaints.  Please click here to read through the procedure (PDF, 197KB).  Our complaints system meets the national criteria.

Harrogate and Rural District Clinical Commissioning Group 

Harrogate and Rural District Clinical Commissioning Group (CCG) is the NHS organisation that commissions (or buys) health services for the residents of the Harrogate and Rural District locality.  Click here to visit their website to find out more.

Contact details:
1 Grimbald Crag Court
St James Business Park
Knaresborough
HG5 8QB
Main telephone number: 01423 799300

Freedom of Information Act – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available from reception.

New Patient Registrations

The practice is computerised. Patients who register with the practice will have their personal and clinical details recorded on the computer system. All new patients will be asked to complete a simple questionnaire about their health, past medical history, family history, address and telephone details. We ask that patients keep the practice informed of any change in these details as they occur.

All patients will be allocated a named GP who is responsible for the Patient's overall care. Although you will have a named GP, you can still make appointments with any of our doctors. If you wish you can also ask to change your named GP and we aim to accommodate this request wherever possible.

Non NHS Services

Church Lane Surgery is pleased to provide additional medical services that are not provided by the NHS such as:

  • Insurance Company Reports
  • Medical Examination & Reports (e.g. HGV/Taxi Driver medicals, Private blood test, Pre-employment) 
  • Letters
  • Travel Abroad (e.g. Vaccination/Holiday cancellation/Fitness to travel certificates)
  • Access to records under the Data Protection Act
  • Certificates and Forms (e.g. Shotgun certificate, Private Medical Insurance claim form, Sickness/accident insurance benefit claim form) 

You may need to make an appointment to see the Doctor - please discuss with Reception.

A fee is chargeable for these Non NHS Services.  For a full list of the services we are able to provide and the charge for them please ask at reception.

Patient Confidentiality and Data Protection

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on the computer and we are registered under The Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of the multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.

Patients' Suggestions

The opinion of our patients is important to us and any comments or suggestions you care to make will be considered.

Our contact details are as follows:

Church Lane Surgery
Church Lane
Boroughbridge
York
YO51 9BD

Telephone: 01423 322309

There is also a suggestion box and forms available at reception.  Please include your contact details if you would like a response.

Sharing Patient Information

How information about you helps the NHS provide better care.  Read more...

Violent Patients

Our practice upholds a strict policy towards violent or abusive behaviour on our surgery premises. Any person involved in an act of violence or threatening behaviour towards any member of our practice staff, or anyone else on our premises, will be removed from the practice list.  Please treat the surgery staff with consideration.

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Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!