Other Information

Access to Medical Records

In accordance with the Data Protection Act 1998 and GDPR 2018 patients may request copies of all or part of their medical records. Requests can be made in writing, or verbally to the practice. There is no charge for this unless requests are excessive. It is known as a Subject Access Request (SAR)

Through the online services, you can view your summary care record or access your medical record online. To access this facility you will need to complete an application form and provide photo identification (Passport or Driving Licence) and proof of residency (utility bill or bank statement). Your GP will review your record and has the right to redact information relating to 3rd parties or sensitive information which may cause harm.

In accordance with Access to Healthcare Records Act 1990 the practice will provide copies of your medical record or a report to 3rd parties for purposes such as setting up insurance, police reports, and solicitors reports. No information will be released without the patients consent unless we are legally obliged to do so. There is an administration fee for these requests.

Disabled Access

The surgery has reserved car parking spaces for disabled patients, all located at the front of the building. We have suitable access to the surgery, our consulting rooms, treatment areas and toilet facilities. A lift is available to access our upstairs consulting rooms.

Access to Helperby Surgery

Please be aware the pathway outside Helperby surgery is cobbled. There is disabled access up to the surgery. There is a consulting room upstairs at the surgery. Please bear this in mind when booking appointments at Helperby as there are no lift facilities.

Chaperone Policy

Church Lane Surgery is committed to providing a safe environment where patients and staff can be confident that best practice is being followed at all times.

The practice has a Chaperone policy in place and a copy is available on request from the Practice Manager.

Harrogate and Rural District Clinical Commissioning Group

Harrogate and Rural District Clinical Commissioning Group (CCG) is the NHS organisation that commissions (or buys) health services for the residents of the Harrogate and Rural District locality. Click here to visit their website to find out more.

Contact details:
1 Grimbald Crag Court
St James Business Park
Knaresborough
HG5 8QB
Main telephone number: 01423 799300

Freedom of Information Act – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available from reception.

Patient Confidentiality and Data Protection

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on the computer and we are registered under The Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of the multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.

Patients' Suggestions

The opinion of our patients is important to us and any comments or suggestions you care to make will be considered.

Our contact details are as follows:

Church Lane Surgery
Church Lane
Boroughbridge
York
YO51 9BD

Telephone: 01423 322309

There is also a suggestion box and forms available at reception. Please include your contact details if you would like a response.

Violent Patients

Our practice upholds a strict policy towards violent or abusive behaviour on our surgery premises. Any person involved in an act of violence or threatening behaviour towards any member of our practice staff, or anyone else on our premises, will be removed from the practice list. Please treat the surgery staff with consideration.

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