All initial requests/queries to the practice must be made via telephone or online via Econsult where possble. Please telephone 01423 322309.
If your problem is medically non-urgent we would encourage you to submit an e-consult through our website. A doctor will review your request and get back to you within 2 working days. You will receive a phone call, text or email in response to your enquiry from the most appropriate person. Please note, it may not always be a doctor who answers your query.
You may find it helpful to visit the NHS website to find self-care advice for minor issues or ask a local Pharmacist. Some helpful advice around medicines you can buy over the counter can be found here: self care advice
Arriving at the Surgery
If you have an appointment please make yourself known to reception when you arrive and they will direct you to the correct waiting area. You can log your arrival at the self arrival screen located in the main reception.
Late arrivals policy:
We understand that sometimes circumstances can make patients late for their appointments. However, patients have a duty to attend for pre-booked appointments promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery and finding a parking space.
We therefore operate the following system:
If a patient is up to 10 minutes late, the clinician will see them.
If a patient arrives more than 10 minutes late, then they have missed their appointment. If the missed appointment is routine or non-urgent, then the patient will need to rebook. This prevents delays to the GP/nurse sessions and to ensure fairness for patients who have arrived on time. If the missed appointment is deemed medically urgent, then the receptionist will take some details regarding the nature of the problem and the patient will need to rebook a new urgent appointment either with the original clinician or the on call doctor.
We appreciate the efforts our patients make to attend on time and therefore do our best to run as close to booked appointment times as possible and adhering to a Late Patient Policy assists us in doing so. However, due to the nature of general practice, sometimes the clinician may be running behind. If this is the case, then please accept our apologies.
Please show kindness and consideration to all our staff who are here to help you