To safeguard patients all initial requests/queries to the practice must be made via telephone or online via Econsult. Although we are still here to help, please do not come to the surgery to make an appointment - do so by telephone 01423 322309.

If your problem is medically non-urgent we would encourage you to submit an e-consult through our website. A doctor will review your request and get back to you within 2 working days.

You will receive a phone call in response to your enquiry from the most appropriate person. Please note, it may not always be a doctor who answers your query.

You may find it helpful to visit the NHS website to find self-care advice for minor issues or ask a local Pharmacist.

If you do not have a telephone, or telephone credit, then please let the Receptionist know through the intercom at the front door of the surgery.

Arriving at the Surgery

The Reception door is currently locked to help us manage the number of patients and staff on site. You should ring the intercom bell at the front door (once only please, if we don’t answer immediately it’s because we are dealing with other patients).

If you have arrived at the surgery because you do not have a telephone, then please let the Receptionist know though the intercom at the front door.

You will only be allowed to enter the practice if you have been given clear instruction to do so. If you have an appointment please make yourself known to reception when you arrive - the doctors and nurses will often ring you in your car and escort you into the building.

If you are required to wait inside the surgery you will be directed to sit in the waiting room at a social distance. Please assist the Reception staff as much as possible.

Patients entering the surgery must be wearing face coverings and should have no Coronavirus symptoms including raised temperature, persistent cough or loss of taste and smell – you must tell us if you have had a recent positive covid test.

We know these are difficult times, but please show consideration to our Dispensary staff and Reception staff when they are dealing with your queries. We are trying our best to help you and continue to provide the best service to patients during this time.

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