We realise that everyone is concerned regarding ordering of prescriptions. Please try and avoid using the telephone ordering service where possible. This has been retained for urgent queries and for elderly and vulnerable patients without the internet and who are unable to visit the surgery for medical reasons.
Please do not direct Dispensary queries via Reception.
Ordering a repeat prescription
REMINDER – it takes 72 working hours for our dispensary to process prescriptions – please note this does not include weekends. You will receive a text message when your prescription is ready to collect. Please do not call or visit the surgery prior to the 72 hours collect time unless your medication is urgently needed. This has a delaying effect for other patients.
In person - There is a post box situated outside both of the main entrances of Reception and Dispensary, please place your repeat form or a note with your request including your name, address, date of birth and contact details.
Online - You can download the NHS app via your app store or do log in online. This will give you access to ordering your repeat medication online. If you have previously been given access, you can log into Systmonline to order your prescription.
Telephone - Please call 01423 325755 weekdays between 12.30pm and 2.30pm. Limited contact only for vulnerable patients without internet and urgent queries.
Automatic repeat ordering – for some patients we can pre-order your next month’s medication at dispensary so you do not need to contact us each month. Please enquire at Dispensary about this.
When arriving at Dispensary
When arriving at Dispensary you will see there is a two metre queuing system. We are sorry that the path is not a covered area, so we recommend you wear suitable clothing.
We request only one person in the Dispensary Reception area please. Please note the Dispensary entrance is sometimes used for access for other patients seeing clinical staff.
There is a traffic light system by the outside door to Dispensary, this will show green if you are able to enter.
Helperby surgery is open 8.30am – 9.30 am Monday, Wednesday and Friday for prescription collection only.
We know these are difficult times, but please show consideration to our Dispensary staff and Reception staff when they are dealing with your queries. We are trying our best to help you and continue to provide the best service to patients during this time.