Noticeboard

  • Hayfever Treatment Advice

    Do you suffer from Hayfever?  Please click on the link and get some advice.

     

     
  • FLU CAMPAIGN 2017

    If you are 65 years old or over, or fall into one of the at risk categories, then please attend one of our Flu walk in clincs.  Please click here for the clinic dates.  Please note these are for adults only

    Children eligible for the flu vaccination; please contact reception for further information.

    If you require any further information please contact the surgery on 01423 322309.

     

     
  • Christmas and New Year closures

    We will be closed over the Christmas and New Year period 2017/2018:

    Monday 25th December

    Tuesday 26th December

    Monday 1st January

    Please ensure you have enough medication to carry you through the holiday period and please order in plenty of time, thank you.

    If you require urgent healthcare advice when the surgery is closed you should call 111, the  NHS 111 service.

    If you have a life-threatening emergency please call 999.

     

     

     
  • Upcoming Surgery Closure

    Please note the surgery will be closed for a Training Afternoon on: 

    Thursday 8th February 2018 from 1pm.

    The surgery will reopen as usual the next day, Friday 9th February 2018 from 8am.

    If you require urgent healthcare advice when the surgery is closed you should call 111, the  NHS 111 service.

    If you have a life-threatening emergency please call 999.

     

     
  • Dispensary Opening Times

    Please be aware the Dispensary is not open on a Saturday morning when the Surgery is running a Saturday morning clinic.

    The Dispensary hours are Monday - Friday, 8.30am - 6pm.

     

     
  • Who is my named GP?

    All Patients haven been allocated a named GP who is responsible for the Patient's overall care.

    Please contact the surgery if you would like to know the name of your GP.

    Although you have a named GP, you can still make appointments with any of our doctors.

     If you wish you can also ask to change your named GP and we would aim to accommodate this request wherever possible.

     
  • Online services for 11-16 year olds

    Unfortunately for operational reasons, online services will not be available to patients aged between 11-16 years.

    Any queries please contact, Miss Wendy Dowson, Practice Manager

     

     
  • Yellow Fever Centre

    Church Lane Surgery is now a registered Yellow Fever Centre

     

     
  • TTP SystmOne App

    TPP have released a SystmOnline app, available currently for the IOS platform, which offers patients much of the same functionality as the SystmOnline website, but optimised for smartphones.

    The app can be downloaded for free now, for how to please click here

     

     

Online Services Available

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Online Services offered by the Practice

It is the aim of the practice to provide, safe and secure online services, in-line with the GP Systems of Choice (GPSoC), NHS England guidelines and data protection legislation, ensuring that services are easily accessible and user friendly to enable patients and the practice to achieve maximum benefit.

The practice will provide two levels of online access:

  • Standard access providing appointment and repeat medication functionality and access to summary care record which can be provided as soon as the application form is completed and identification has been vertified.
  • Enhanced access providing appointment and repeat medication functionality, access to summary care record, and with additional access to coded data from within the record. The practice requires the patient to request enhanced access and the record must be reviewed by a GP prior to access being granted.           This facility is only available for those patients 16 years and over.


Online services are accessible via the SystmOnline application which is linked to the surgery website at
www.churchlanesurgery.com


The practice reserves the right to refuse online services access or, restrict access to certain parts of the record if in the reasonable opinion of the practice access to such information would not be in the patient’s best interests.

The practice has the right to remove online access to services for anyone that does not use them responsibly.

Application for Online Services

 

The practice will accept applications from patients or proxy’s for online services. The application form can be obtained from the surgery when the patient initially registers with the practice or at any time while they are registered with the practice or downloaded from our website - please click on the relevent link below:

 

Consent form for Standard Online Access (16+ years)

Consent form for Enhanced Online Access (16+ years)

Consent form for Parental/Guardian Proxy Access (under 11 years)

 

Identity verification is required before online service applications can be processed. The verification checks are used to establish that the identity of applicant for online services matches that of the individual registering with or registered at the practice and recorded on the GP system.

At the point of application the practice will verify identity using one of the methods detailed below:

Documentation – one form of photo ID and one proof of address, which will be photocopied:

  • Either of the following: Passport or Photo Driving Licence

AND

  • one official letter bearing your name and address dated within the last three months from any of the following: your bank, building society, local council, utility company or landline telephone provider

(Note: a photographic driving licence will suffice for both photo ID AND proof of address)

  

The practice requires 20 working days to process enhanced access (access to detailed coded medical records) to allow for the GP data checks to be completed and 5 working days for the standard access ( access to appointments, repeat prescriptions and summary care record).

 

Note: The practice requires that the patient / proxy provide proof of identity on collection of user credentials. User credentials will not be released without this.

 

 

 

Church Lane Surgery will provide online services to patients as detailed below:

 

 

Age of Patient Services Offered
16 years and over

Standard Online Access - access to appointments, repeat prescriptions and summary care record, as soon as the application has been processed and identification verified. (Allow 5 working days).

 

Enhanced Online Access – access as above but also included is access to their detailed coded medical record, once the application has been processed, identification verified and the additional authorisation process has been completed. (Allow 20 working days).
11 - 15 years

The practice does not offer online services to patients aged between 11 and 15 years. NHS England recommend that practices adopt a very cautious approach to allowing parents’ access to their child’s medical record once the child reaches the age of 11, especially in light of the extended access to medical records in 2015. 

Children vary in the age at which they are able to make an independent and informed decision about who should have access to their record. Church Lane Surgery has decided to adopt the most practical approach and withdraw parents’ access as soon as the child reaches 11 unless there are exceptional circumstances. 

11 -15 years

(Proxy Access in exceptional circumstances)

The practice recognises that in exceptional circumstances it may be a requirement for a parent/carer to have proxy access to a child’s record after the age of 11 years. Each case will be assessed on an individual basis by a GP who will decide if proxy access is to be authorised.

 

If proxy access is granted it will be for standard online access only - access to appointments and repeat prescriptions, as soon as the application has been processed and identification verified. (Allow 20 working days).

On the young person’s 16th birthday the clinical system will switch off all the remaining proxy access except where the young person is competent and has given explicit consent to the access. 

A young person may decide at a point, once they are mature enough to act autonomously, to request access themselves.

0 - 10 years

(Proxy access only)

Standard Online Access - access to appointments, repeat prescriptions and summary care record as soon as the application has been processed and identification verified. (Allow 5 working days). 

 

 

Proxy Access

The practice will accept applications for proxy access to online services, from individuals who are authorised to act on behalf of the patient for example the patient’s parent or guardian.

The practice will only provide standard online services with proxy access accounts, therefore only appointment administration, repeat medication requests and the summary care record will be available via this facility. If a proxy requires access to detailed medical records, the request will be made in writing and referred to a GP for assessment/authorisation.

The practice has the right to refuse or remove proxy access if a GP or other member of staff suspects that the patient has been or is being coerced. After speaking with the patient if the practice feels that there is still good grounds for suspicion proxy access will not be authorised or if it is already in place it will be withdrawn.

The practice will not grant proxy access in other circumstances, after discussion with the patient, if:

  • Practice staff members believe a patient aged less than 16 years is competent to make a decision on access and that child has not given consent for proxy access to the person seeking it.

  • There is a risk to the security of the patient’s record by the person being considered for proxy access.

  • The patient’s GP judges that it is not in the best interests of the patient.

 

 Coercion and Safeguarding

‘Coercion’ is commonly defined as the act of governing the actions of another by force or by threat, in order to overwhelm and compel that individual to act against their will. The practice has safeguarding and coercion policies in place related to paper-based and face-to-face services. But online services provide new and additional opportunities for coercive behaviour. 

The practice will discuss the issue of coercion with patients, and ensure that they understand and accept the risks before an application for access to detailed medical records is processed.

If a GP or other member of the practice team has any suspicions that a patient is being coerced, or a known vulnerable patient applies for online access to their medical records, then that patient will not be registered for online records access, and the case will be referred to a GP who will have a conversation with the patient.

 

 Patient Responsibilities

The practice recognises that patients need to be clearly informed of, and formally acknowledge, the limits of the organisation’s responsibility, and their responsibilities to keep their information secure. To assist with this the practice provides written details of patient responsibilities on the paper application form.

It is recognised by the practice that patients may choose to share their account credentials with family, friends and carers. The practice will provide advice during the application process to advice of the risks associated with doing this.

 

 

Online Services Support

 

Once access has been authorised and user credentials issued to the patient/proxy, they will have the facility to update / maintain their account online including updating their password if they forget it. The password reset facility will only function if the patient/proxy has supplied the practice with their email address and the email address has been verified on the clinical system.

 

If the patient is unable to reset their password online they must contact the practice who will be able to do this for them subject to identity verification checks.  Once the practice staff have completed the necessary identity checks the user id will be emailed or text to the address or phone number that is linked to the account and has been previously verified.

 

If the patient/proxy has forgotten their User ID they will need to contact the practice by telephone or in person. Once the practice staff have completed the necessary identity checks the user id will be emailed or text to the address or phone number that is linked to the account and has been previously verified. 

 

If the patient/proxy has forgotten both their User ID and Password they will need to contact the practice by telephone or in person. Once the practice staff have completed the necessary identity checks the user id will be provided to them and the associated password will be emailed or text to the address or phone number that is linked to the account and has been previously verified. 

 

The practice will never provide both User ID and Passwords together in one email or text. If the patient/proxy is unable to provide accurate answers for the identity questions or the practice suspects that there is a safeguarding/coercion issue, the user credentials will not be reset and the patient/proxy will be required to come to the practice with identification to complete the process and if required the case will be referred to a GP. 

 

Staff Training  

The practice will ensure that staff receives the required training and information to support this policy and demonstrate an appropriate level of awareness of the potential risks associated with access to online medical records. 

Standard Online Access - access to appointments, repeat prescriptions and summary care record, as soon as the application has been processed and identification verified. (Allow 5 working days).

 

Enhanced Online Access – access as above but also included is access to their detailed coded medical record, once the application has been processed, identification verified and the additional authorisation process has been completed. (Allow 20 working days).